consultant view

Leah wrote this post about me on LinkedIn and I thought it shows how important it is to consider your client in a 360 rounded way. Anyway, this is what she shared:-

1’d like to give a shout out to Myles Pilling, BA,M.Ed. and encourage anyone who needs training and support around assistive tech to reach out to him directly.


I was lucky enough to have several hours of training with Myles thanks to my Access to Work grant. A2W will offer you training for any new tech or equipment you receive, to make sure you can thoroughly use it.


Let’s be honest, we’ve all had tech training so boring and paint by numbers that it made us want to scoop our eyeballs out with spoons – and when we’re bored, we’re not learning.


Myles’ training though?
Well, it was closer to coaching than training.

He didn’t assume.
He asked me to show him what I did so he could offer refinements and tweaks.

But the most important thing Myles did was question why I was doing what I was doing; what was the benefit, why was it needed, and if it was what was the most effective way of doing it?

No more ‘stick a tech plaster on a Luddite broken leg’ – instead Myles helped me work most effectively with my tech, by helping me figure out when and how I needed it.


The absolute best bit?


Thanks to working with Myles, I never ever need to do filing again.

Seriously. Never.


Myles helped me set up a system that I would likely never have discovered without him, that allows my work to be recorded and autosaved without a single follow up step.


As a junior lawyer I was repeatedly berated by management for my issues with filing, and told it mattered more than billing 10x my salary, my brilliant management of problem files, or my ability to talk down almost anyone who was about to cause a scene.

Whenever I took holiday I would have to come in 2 hours early and stay 2 hours late for a week or more to catch up on my filing, doing it when management couldn’t see me and my snitch colleague couldn’t drop me in it.

I lived in fear of filing and paperwork, and working with Myles has lifted that fear from me, to a level I didn’t think possible.


So much so, that I finally had the headspace to go back and digitise the last 8 years of client notes, knowing I’d never need to do it again!



So if you have tech training offered by your Access to Work, if you’ve received assistive tech and know you’re not using it in the best way, or you just want someone with a huge knowledge of assistive tech and how to support people with different learning needs, reach out to Myles directly!