Today I have been volunteering at an event organised by BT ( British Telecom) to explain to customers about the digital switchover that is currently in progress across the UK. This means our aged analogue systems and exchanges will be phased out in favour of more reliable and infinitely flexible systems digitally.
It is literally a 10 second job to plug your phone into a BT Smart Hub 2 . This hub has the connections built in.
What happens if you have a telecare system?
You will have backup systems in the form of a battery and a Motorola handset with integral wifi of it’s own. If you have a mobile that will also be useful.
Will I need to buy a new phone?
No, 99% of handsets are able to be plugged in without any cost.
Will it cost me to have my phone switched over?
No, it’s completely free
What about vulnerable adults?
There are systems and procedures in place that can help you. Ring the BT customer line and they will put you through to the relevant department. Becoming registered as a vulnerable person is also useful and will flag you have additional needs
What if my router is not near where I use my phone?
No problem there is an adaptor that can be paired with your BT Smart Hub 2 and you connect your phone to that.
I use Alexa can I use that on Digital Voice?
Yes with the the BT Advanced Phone as an Alexa button. At the moment there isn’t a way to use your Alexa smart speaker directly with your phone other than making calls out linking to a mobile phone. Sadly, at the moment you can’t answer calls with Alexa. At least, I don’t think so. Siri can make calls on an iPhone and you can have auto-answer but that means you might get scam calls.
What about Google Nest ? Can I use that?
Again, only if you have a mobile phone to connect through.Receiving calls is difficult to answer on Google nest with your voice.
What about scam calls?
BT have a secure and useful Scam call detection at source. This is included in your Digital Voice switchover as standard. In other words, this is more secure than your analogue system!
It was very informative to sit next to and work with a BT technician and the services have improved greatly since a year ago. For instance free backup phone and battery in case of power outages. Still for voice only users there needs to be advice that responds to voice without the need to press a button to activate it. Watch this space I am going to make a request to the RNIB about it.









