One of my clients wanted to upgrade from 2nd Generation to 3rd Generation device. It seemed to work at first and then we discovered a problem with Amazon music. She has the single device package at £3.99 which means you have to attach the subscription to a single Echo Dot. Obvioulsy we had it set to the previous device. I looked at the app first and then the online account – although I did find the Amazon Music settings on the account via amazon.co.uk I could not finda way to change the device.
The solution was to ring this number +353 (800) 4961 081 for Amazon Customer Services. They answered the phone straight away and a helpful guy called Josh helped solve the problem which needed several attempts before getting it right. It seems you can’t do this yourself – I tried to find a solution and failed_ so the answer is to ring them.
The client and I discussed that this would not be problem for music unlimited users or prime users as the devices don’t need to be “attached” electronically this way. Only the single users would have difficulty.