Interesting problem to solve this week. A client had the message “iPad is disabled” and her iPad was effectively locked. it would not even connect to iTunes account . The answer was to switch off completely have the USB cable ready to be connected . When starting up again hold down the Home button until you see the connect to iTunes message. This enabled me to reset the iPad and have it back up and running,
This will explain how to do it:-
- Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer’s USB port.
- Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
- While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
- Continue holding the Home button until you see the Connect to iTunes screen.
- iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
- Follow the prompts in Setup Assistant and proceed to “Set up your device.”
- If you used iCloud for backup, tap Restore from a Backup, then sign in to iCloud.
- Proceed to “Choose backup,” then choose from a list of available backups in iCloud.